Alongside this role you will be completing the course Cyber > Level 5-6

Choose from the following

• Cyber Security with Cloud and Network Infrastructure L5 at  Belfast Metropolitan College

  Apply from now

Role Overview

We are seeking a proactive and customer-focused individual to join our team in a customer engagement and technical support role. The successful candidate will be responsible for managing customer relationships, resolving technical issues, and ensuring high levels of service delivery across CCTV and remote monitoring solutions.

Key Responsibilities

• Build and maintain strong relationships with customers, ensuring positive outcomes and high service standards.

• Act as a key point of contact for customer queries, technical support, and issue resolution.

• Manage multiple customer cases and priorities effectively within a fast-paced environment.

• Troubleshoot and resolve technical issues relating to CCTV systems, connectivity, networking, and hardware performance.

• Configure and support remote monitoring and security systems.

• Maintain accurate records within CRM and case management systems.

• Work collaboratively with installers, engineers, and third-party technical providers to deliver effective solutions.

• Take ownership of customer issues from initial report through to resolution.

Helpful links

Personal Attributes Required

• Good communication and relationship-building skills

• Strong organisation and attention to detail

• Proactive, solutions-focused mindset

• Ability to manage multiple projects in a fast-paced environment

• Strong problem-solving and decision-making abilities

• Customer-focused with a high level of accountability

• Technically minded with a willingness to learn new technologies

• Team player who collaborates effectively across departments

• Ownership mentality with commitment to delivering positive customer outcomes