General and Operations Managers

Role Description

Plan, direct, or coordinate the operations of public or private sector organizations, overseeing multiple departments or locations. Duties and responsibilities include formulating policies, managing daily operations, and planning the use of materials and human resources, but are too diverse and general in nature to be classified in any one functional area of management or administration, such as personnel, purchasing, or administrative services. Usually manage through subordinate supervisors. Excludes First-Line Supervisors.

Skills

Giving full attention to what other people are saying, taking time to understand the points being made, asking questions as appropriate, and not interrupting at inappropriate times.
Monitoring/Assessing performance of yourself, other individuals, or organizations to make improvements or take corrective action.
Understanding written sentences and paragraphs in work-related documents.
Talking to others to convey information effectively.
Adjusting actions in relation to others' actions.

Required Knowledge

Knowledge of business and management principles involved in strategic planning, resource allocation, human resources modeling, leadership technique, production methods, and coordination of people and resources.
Knowledge of principles and processes for providing customer and personal services. This includes customer needs assessment, meeting quality standards for services, and evaluation of customer satisfaction.
Knowledge of the structure and content of the English language including the meaning and spelling of words, and rules of composition and grammar.
Knowledge of raw materials, production processes, quality control, costs, and other techniques for maximizing the effective manufacture and distribution of goods.
Knowledge of arithmetic, algebra, geometry, calculus, statistics, and their applications.

Roles & Responsibilities

Using computers and computer systems (including hardware and software) to program, write software, set up functions, enter data, or process information.
Observing, receiving, and otherwise obtaining information from all relevant sources.
Providing information to supervisors, co-workers, and subordinates by telephone, in written form, e-mail, or in person.
Analyzing information and evaluating results to choose the best solution and solve problems.
Developing constructive and cooperative working relationships with others, and maintaining them over time.