Plan, direct, or coordinate one or more administrative services of an organization, such as records and information management, mail distribution, and other office support services.
Skills
Giving full attention to what other people are saying, taking time to understand the points being made, asking questions as appropriate, and not interrupting at inappropriate times.
Understanding written sentences and paragraphs in work-related documents.
Managing one's own time and the time of others.
Talking to others to convey information effectively.
Adjusting actions in relation to others' actions.
Required Knowledge
Knowledge of principles and processes for providing customer and personal services. This includes customer needs assessment, meeting quality standards for services, and evaluation of customer satisfaction.
Knowledge of business and management principles involved in strategic planning, resource allocation, human resources modeling, leadership technique, production methods, and coordination of people and resources.
Knowledge of the structure and content of the English language including the meaning and spelling of words, and rules of composition and grammar.
Knowledge of administrative and office procedures and systems such as word processing, managing files and records, stenography and transcription, designing forms, and workplace terminology.
Knowledge of circuit boards, processors, chips, electronic equipment, and computer hardware and software, including applications and programming.
Roles & Responsibilities
Observing, receiving, and otherwise obtaining information from all relevant sources.
Providing information to supervisors, co-workers, and subordinates by telephone, in written form, e-mail, or in person.
Developing specific goals and plans to prioritize, organize, and accomplish your work.
Analyzing information and evaluating results to choose the best solution and solve problems.
Scheduling events, programs, and activities, as well as the work of others.
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