Design or conduct work-related training and development programs to improve individual skills or organizational performance. May analyze organizational training needs or evaluate training effectiveness.
Skills
Teaching others how to do something.
Talking to others to convey information effectively.
Selecting and using training/instructional methods and procedures appropriate for the situation when learning or teaching new things.
Giving full attention to what other people are saying, taking time to understand the points being made, asking questions as appropriate, and not interrupting at inappropriate times.
Being aware of others' reactions and understanding why they react as they do.
Required Knowledge
Knowledge of principles and methods for curriculum and training design, teaching and instruction for individuals and groups, and the measurement of training effects.
Knowledge of principles and processes for providing customer and personal services. This includes customer needs assessment, meeting quality standards for services, and evaluation of customer satisfaction.
Knowledge of the structure and content of the English language including the meaning and spelling of words, and rules of composition and grammar.
Knowledge of principles and procedures for personnel recruitment, selection, training, compensation and benefits, labor relations and negotiation, and personnel information systems.
Knowledge of business and management principles involved in strategic planning, resource allocation, human resources modeling, leadership technique, production methods, and coordination of people and resources.
Roles & Responsibilities
Providing information to supervisors, co-workers, and subordinates by telephone, in written form, e-mail, or in person.
Identifying the educational needs of others, developing formal educational or training programs or classes, and teaching or instructing others.
Identifying the developmental needs of others and coaching, mentoring, or otherwise helping others to improve their knowledge or skills.
Developing constructive and cooperative working relationships with others, and maintaining them over time.
Keeping up-to-date technically and applying new knowledge to your job.
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