First-Line Supervisors of Housekeeping and Janitorial Workers

Role Description

Directly supervise and coordinate work activities of cleaning personnel in hotels, hospitals, offices, and other establishments.

Motivating, developing, and directing people as they work, identifying the best people for the job.
Adjusting actions in relation to others' actions.
Monitoring/Assessing performance of yourself, other individuals, or organizations to make improvements or take corrective action.
Talking to others to convey information effectively.
Managing one's own time and the time of others.

Knowledge of principles and processes for providing customer and personal services. This includes customer needs assessment, meeting quality standards for services, and evaluation of customer satisfaction.
Knowledge of the structure and content of the English language including the meaning and spelling of words, and rules of composition and grammar.
Knowledge of business and management principles involved in strategic planning, resource allocation, human resources modeling, leadership technique, production methods, and coordination of people and resources.
Knowledge of principles and methods for curriculum and training design, teaching and instruction for individuals and groups, and the measurement of training effects.
Knowledge of relevant equipment, policies, procedures, and strategies to promote effective local, state, or national security operations for the protection of people, data, property, and institutions.

Supervise in-house services, such as laundries, maintenance and repair, dry cleaning, or valet services.
Select the most suitable cleaning materials for different types of linens, furniture, flooring, and surfaces.
Advise managers, desk clerks, or admitting personnel of rooms ready for occupancy.
Inspect work performed to ensure that it meets specifications and established standards.
Perform or assist with cleaning duties as necessary.