First-Line Supervisors of Landscaping, Lawn Service, and Groundskeeping Workers

Role Description

Directly supervise and coordinate activities of workers engaged in landscaping or groundskeeping activities. Work may involve reviewing contracts to ascertain service, machine, and workforce requirements; answering inquiries from potential customers regarding methods, material, and price ranges; and preparing estimates according to labor, material, and machine costs.

Skills

  • Monitoring/Assessing performance of yourself, other individuals, or organizations to make improvements or take corrective action.
  • Managing one's own time and the time of others.
  • Giving full attention to what other people are saying, taking time to understand the points being made, asking questions as appropriate, and not interrupting at inappropriate times.
  • Motivating, developing, and directing people as they work, identifying the best people for the job.
  • Adjusting actions in relation to others' actions.

Required Knowledge

  • Knowledge of principles and processes for providing customer and personal services. This includes customer needs assessment, meeting quality standards for services, and evaluation of customer satisfaction.
  • Knowledge of the structure and content of the English language including the meaning and spelling of words, and rules of composition and grammar.
  • Knowledge of business and management principles involved in strategic planning, resource allocation, human resources modeling, leadership technique, production methods, and coordination of people and resources.
  • Knowledge of arithmetic, algebra, geometry, calculus, statistics, and their applications.
  • Knowledge of relevant equipment, policies, procedures, and strategies to promote effective local, state, or national security operations for the protection of people, data, property, and institutions.

Roles & Responsibilities

  • Establish and enforce operating procedures and work standards that will ensure adequate performance and personnel safety.
  • Schedule work for crews, depending on work priorities, crew or equipment availability, or weather conditions.
  • Tour grounds, such as parks, botanical gardens, cemeteries, or golf courses, to inspect conditions of plants and soil.
  • Monitor project activities to ensure that instructions are followed, deadlines are met, and schedules are maintained.
  • Direct activities of workers who perform duties, such as landscaping, cultivating lawns, or pruning trees and shrubs.

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