WorkPlus

Alongside this role you will be completing the course Software & Computing > Level 5-6

Choose from the following

• Software and Cloud Development with Data Analysis at  Belfast Metropolitan College
• Computing Systems at  Ulster University

Job Description: Operations Analyst

PURPOSE OF THE ROLE

Bring curiosity, precision, and a problem-solving mindset to the heart of business operations. As an Operations Analyst, your behind-the-scenes work keeps systems running, data flowing, and questions answered, supporting smoother operations and smarter decisions that make working lives better.

ABOUT US

We are Allsop, a leading provider of cloud-based business technology solutions for over 20 years. Our mission is simple yet powerful: making working lives better. We achieve this by delivering innovative web and mobile solutions that breakthrough technology barriers and support the real needs of our clients worldwide.
 
Our core values guide everything we do:

• Innovative: We pioneer creative solutions to constantly improve our products, processes, and services.
• Helpful: We go the extra mile for clients, colleagues, and partners.
• Accountable: We take ownership to deliver high-quality results.
• Respectful: We act with empathy, professionalism, and integrity.
• Passionate: We bring energy and dedication to every challenge we take on.

Backed by our guiding principles, delivering excellence for others, leading in technology to the point of disruption, and always staying agile, we empower clients across sectors such as food and beverage, wholesale distribution, specialist retail, veterinary, e-commerce, and construction-related services. Our intelligent, scalable ordering and pricing tools help organisations achieve precision, agility, and insight in fast-moving, high-demand environments.
 
Our culture is innovative, collaborative, and energetic. Every line of code contributes to smarter workflows, smoother operations, and more effective businesses.

OVERVIEW OF THE ROLE

As an Operations Analyst, you’ll help ensure the smooth running of internal systems, investigate data issues, and support project teams with developing solutions. Your work will contribute to our mission of making working lives better by enabling efficient processes and informed decisions.

You will be part of a collaborative team that supports multiple business functions. Ideal for those early in their career or on a student placement, this entry-level role offers hands-on experience, learning opportunities, and the chance to see how technology and data power great service. The role also includes support or mentoring from more experienced team members.

KEY RESPONSIBILITIES

• Assist with the maintenance and improvement of the internal case management system
• Help it support analysts resolve issues by conducting technical triage, data investigation, or coordination with developers.
• Investigate and analyse data to support the resolution of customer queries
• Support the development and ongoing maintenance of internal business tools and solutions
• Work closely with project teams to support the design, testing, and rollout of new features and processes
• Document findings, solutions, and process improvements for knowledge sharing
• Contribute to cross-functional collaboration by sharing updates and raising operational insights

TECHNOLOGIES & TOOLS

You will have some familiarity with or be willing to learn:

• Systems & Platforms: Case Management Systems - Autotask, Microsoft Excel, Azure Devops, Microsoft Azure 
• Languages & Tools: SQL and Power Bi
• Collaboration & Documentation: Microsoft Teams, Sharepoint, Slab

BEHAVIOURAL COMPETENCIES

• Eager to learn and contribute to team success
• Analytical thinker with a methodical approach to problem-solving
• Communicates clearly and asks thoughtful questions
• Takes initiative and shows curiosity in technical and business areas
• Works well with others and contributes positively to team culture
• Manages tasks reliably and follows through on commitments
• Adaptable and open to receiving feedback

EXPERIENCE

• No formal experience required, but some exposure to Operations, IT, or Business Analysis is desirable
• Suitable for entry level applicants with Level 3 qualifications 
• Enthusiasm to develop technical and analytical skills
• Comfortable working collaboratively in an agile environment

SUCCESS MEASURES

• Timely and accurate support for internal and customer issues
• Quality and clarity of documentation and communications
• Responsiveness to requests from support, operations, and product teams
• Contributions to improvements in processes and tools
• Feedback from colleagues on collaboration and support

CAREER DEVELOPMENT

This role sits within the Operations team and, depending on your interest and development, can prepare you for progression into the following:

• QA Analyst or Junior Developer
• Implementation Consultant or Support Analyst roles
• Lateral move into Client Success, Sales & Marketing

As the company scales other opportunities may become available. 

We support your growth with:

• Monthly dedicated time for personal development
• Access to a learning and development hub
• Encouragement and support for external training and certifications

Helpful links

You're curious, detail focused, and eager to learn.  Whether from previous study or experience you have started to explore how data and systems support business operations.  You enjoy problem solving, spotting patterns in data, and asking questions to understand how things work.  A natural team player, who brings a thoughtful, collaborative approach to everything you do.  If you are someone who enjoys supporting others, open to feedback and able to manage your time and responsibilities with growing independence this could be the ideal role to start your career in tech-enabled operations.