WorkPlus

Alongside this role you will be completing the course Leading Customer Operations > Level 6

Choose from the following

• Leading Customer Operations at  Ulster University

We are recruiting a Marketing & Business Assistant who will contribute to our marketing, communications, and business operations.
We may also hire through a placement year or graduate role but are really keen to explore an apprenticeship.

You will gain real-world experience in marketing, customer engagement, and business support — and be part of a small, purpose-led team making a big impact.

Marketing and Communications

• Assist with creating and scheduling content for social media, blog posts and email newsletters.
• Keep the Workplus website up to date with opportunities, blog content and news.
• Support media requests and case studies by preparing questions, scheduling calls and helping capture stories.
• Monitor and engage with our social media channels.
• Create visual content and graphics using Canva.

Business Operations

• Respond to queries on the Workplus virtual helpdesk (from applicants, employers, educators).
• Help with our presence at events, careers fairs and school visits.
• Maintain contact and activity data using Notion and Hubspot. 
• Provide admin support across projects, including meeting prep, follow-up and reporting.

Learning and Development

• Learn how we use tools like Notion, Hubspot, Canva and others to manage our work. 
• Gain insight into how marketing campaigns and employer engagement projects are delivered.
• Receive mentoring and support from our experienced team to grow your skills and confidence.
• If joining as an apprentice, complete the Leading Customer Operations degree apprenticeship at Ulster University alongside your role (typically one day a week release to university).

Helpful links

Essential

• Enthusiastic about marketing, communication, customer service, or business — and keen to learn.
• Good writing skills and strong attention to detail.
• Organised, dependable and able to manage your time.
• Friendly and professional, with a positive attitude to teamwork.
• Willingness to ask questions, take feedback and grow confidence.
• Able to work in our Belfast office at least 4 days per week (Friday is home-working).

Desirable

• Familiar with social media platforms (TikTok, Instagram, LinkedIn, etc.).
• Experience using tools like Canva or Notion.
• Involvement in school, voluntary or work-based projects related to communication, organisation or creativity.