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AIB (NI)

Customer Service Specialist - Mortgages

Level
6
Employer
Provider

Leading Customer Operations

Location

Belfast

Type

Hybrid

Salary

£19,000

Hours

37.00

Age

18+

Funding

Start

01/09/2025

Duration

3.5 years

Positions

1

Application closing date

21/02/2025

Apply now

About the course

Alongside this role you will be completing the course Leading Customer Operations > Level 6

Choose from the following

Role Location

92 Ann Street Belfast,
BT1 3HH

AIB (NI)

About the role

  • Engage with customers/brokers to action mortgage requests/leads received via post, mail, telephone, web, personal finance portal in a professional and timely manner.

  • Package & prepare mortgage application(s) for assessment by mortgage advisor / underwriter.

  • Collaborate with and support mortgage advisors and underwriters to ensure quality and accuracy of mortgage applications.

  • Create positive relationship with customers/brokers through regular communication at all stages of packaging journey.

  • Liaising with branches regarding ongoing applications.

  • Manage telephone enquiries, ensuring customers are provided with up to date information required and receive calls backs as requested and or necessary.

Helpful links
Workplus Employer Page - AIB (NI)

What are we looking for

Do you see yourself working as part of a team in a fast paced environment who is able to adapt to the changing needs of our customers and the financial environment within the Northern Ireland market?

We are looking for someone who will help our customers achieve their dreams and ambitions in a manner consistent with Our Purpose.

Have you the ability to work either individually or as part of a team in order to achieve shared objectives, embrace hybrid working and display excellent communication skills?

Why not join our small team where you will be given the chance to shine and further develop your career within AIB!

Apply now
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