Analyze science, engineering, business, and other data processing problems to develop and implement solutions to complex applications problems, system administration issues, or network concerns. Perform systems management and integration functions, improve existing computer systems, and review computer system capabilities, workflow, and schedule limitations. May analyze or recommend commercially available software.
Skills
Talking to others to convey information effectively.
Understanding written sentences and paragraphs in work-related documents.
Giving full attention to what other people are saying, taking time to understand the points being made, asking questions as appropriate, and not interrupting at inappropriate times.
Using logic and reasoning to identify the strengths and weaknesses of alternative solutions, conclusions, or approaches to problems.
Determining how a system should work and how changes in conditions, operations, and the environment will affect outcomes.
Required Knowledge
Knowledge of circuit boards, processors, chips, electronic equipment, and computer hardware and software, including applications and programming.
Knowledge of principles and processes for providing customer and personal services. This includes customer needs assessment, meeting quality standards for services, and evaluation of customer satisfaction.
Knowledge of the structure and content of the English language including the meaning and spelling of words, and rules of composition and grammar.
Knowledge of arithmetic, algebra, geometry, calculus, statistics, and their applications.
Knowledge of business and management principles involved in strategic planning, resource allocation, human resources modeling, leadership technique, production methods, and coordination of people and resources.
Roles & Responsibilities
Troubleshoot program and system malfunctions to restore normal functioning.
Provide staff and users with assistance solving computer-related problems, such as malfunctions and program problems.
Test, maintain, and monitor computer programs and systems, including coordinating the installation of computer programs and systems.
Use the computer in the analysis and solution of business problems, such as development of integrated production and inventory control and cost analysis systems.
Coordinate and link the computer systems within an organization to increase compatibility so that information can be shared.
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