Baristas

Role Description

Prepare or serve specialty coffee or other beverages. Serve food such as baked goods or sandwiches to patrons.

Giving full attention to what other people are saying, taking time to understand the points being made, asking questions as appropriate, and not interrupting at inappropriate times.
Actively looking for ways to help people.
Talking to others to convey information effectively.
Being aware of others' reactions and understanding why they react as they do.
Adjusting actions in relation to others' actions.

Knowledge of principles and processes for providing customer and personal services. This includes customer needs assessment, meeting quality standards for services, and evaluation of customer satisfaction.
Knowledge of the structure and content of the English language including the meaning and spelling of words, and rules of composition and grammar.
Knowledge of principles and methods for showing, promoting, and selling products or services. This includes marketing strategy and tactics, product demonstration, sales techniques, and sales control systems.

Receive and process customer payments.
Prepare or serve hot or cold beverages, such as coffee, espresso drinks, blended coffees, or teas.
Take customer orders and convey them to other employees for preparation.
Clean or sanitize work areas, utensils, or equipment.
Describe menu items to customers, or suggest products that might appeal to them.