WorkPlus

Alongside this role you will be completing the course Software & Computing > Level 5-6

Choose from the following

• Computing Systems at  Ulster University

The successful candidate will be part of a support team providing services to large organisations around the United Kingdom and Ireland. You will be exposed to enterprise systems, networks, cloud services and infrastructure using a myriad of technologies and protocols. You will play a key role in delivering a quality support function and with time (and experience) evolve to play an active role in leading customer engagements.

Main Duties

• Respond to customer support requests.
• Maintain and manage enterprise systems, including installation, patching and continuous improvement.
• Maintain and test disaster recovery plans.
• Develop strong relationships with customers and third-party service providers.

Helpful links

Desirable Skills & Experience

• Effective communicator – both written and verbal
• Personable with strong communication and relationship building capabilities across all levels of the business
• Practical and logical - able to solve problems/troubleshoot
• Organised and results focused

Personal Qualities

• Enthusiastic about a career in Enterprise Information Technology Security
• Keen to learn and develop
• Reliable and trustworthy when dealing with sensitive and confidential information
• Sociable and people focused
• Ability to work calmly under pressure

Entry Requirements

• 2 A levels – one of which must be either Mathematics, Computer Science or any other science-based subject
• 6 GCSEs at grade A-C (Mathematics and English are mandatory)