Alongside this role you will be completing the course Leading Customer Operations > Level 6

Choose from the following

• Leading Customer Operations at Ulster University

Are you ready to dive into the dynamic world of financial services? Join the 3173 Group, home to industry experts transforming the landscape of the pensions industry:

Dalriada Trustees: Renowned as one of the UK’s of largest professional pension scheme trustee companies.

Spence & Partners: Visionary consultants, actuaries, and administrators committed to delivering simply smarter solutions for trustees, employers, and members.

Mantle: Revolutionising defined benefit pensions administration and actuarial valuation Software as a Service (SaaS) solution, challenging norms, and fostering innovation.

Why Join Us:

At 3173, you won't just learn the ropes; you'll explore the breadth of pensions administration, consultancy, actuarial services, trusteeship and cutting-edge IT SaaS solution. Once you successfully complete the apprentice programme, this will create the progression pathway to developing you into one of our many experts in a niche segment of the finance industry.

Based in our Belfast HQ, you will be working interdependently across our UK wide teams in many of our 7 locations, fostering an environment where collective brainpower sparks great ideas and innovations. Our approach values teamwork, collaboration. personal effort, clarity of thought, and creative problem solving.

Partnered with Synova, a growth investor, we're well positioned for the next phase of growth in a highly competitive financial industry.

What We Offer:

• Competitive remuneration package and benefits

• Flexible working arrangements and annual leave policy

• Generous pension contribution – up to 10% matched

• Study package for apprentices including funding for exams, study materials and study days and ongoing training support

• Modern office facilities - tea, coffee, snacks, lunches once a week and work-from-home options

• Continuous learning opportunities and real responsibilities from day one

• Comprehensive health and well-being benefits, including private medical cover, life assurance and income protection

• Flexible benefits such as Dental Insurance, Cycle to Work Scheme, Car Scheme, Charity Giving and Annual Travel Loan.

What you will be doing:

Alongside the Leading Customer Operations course, your primary responsibility will sit in supporting colleagues and clients within our professional services portfolio.

Within a dynamic team, you'll engage with clients with varying degrees of understanding pension schemes, so you’ll need to ensure effective communication. Your commitment to excellence drives you to consistently enhance customer experiences, identify service improvement opportunities, and escalate concerns promptly.

Your role will extend beyond routine tasks. While handling standard queries and employing established procedures, you'll actively monitor your workflow to maintain service standards. You will be collaborating with the team on complex projects and taking ownership of your personal development.

Your dedication to our company will be reflected in your daily actions, strengthening client relationships, and upholding the brand while ensuring timely completion of tasks and meeting chargeable hours targets.

Helpful links

Starting in September 2025, this qualification will be your passport to experiencing a range of career opportunities within 3173, even if you're new to our field. Throughout the programme, you'll receive support from our experts supported by our NI government-approved training provider.

Essential Criteria

• 3 A Level (or equivalent) grade A-C

• GCSE (or equivalent) grade A or above in Mathematics

• GCSE (or equivalent) grade A - C in English

• Excellent IT Skills and proficient in Microsoft Packages, i.e. Word, Excel

• Experience of working pro actively and using your own initiative to complete tasks

• Excellent verbal and written communication skills

• Precision and accuracy in your work.

• Thriving in pressure situations and meeting targets.

• A passion for customer service and quality.

• Comfortable with computers and tech-savvy.

Applying with a disability or long-term health condition?

As part of our belief that we benefit from the differences among us we are committed to increasing the representation of disabled colleagues and want to remove any barriers or challenges that get in the way of candidates with a disability or long-term health condition from applying to work with us.

If there is support or an adjustment that we can provide to enable you to be at your best during the recruitment and selection process, we encourage you to advise us in good time so that we may make suitable arrangements.  We understand that being open with us may feel uncomfortable so please only share with us the information that you are comfortable to share, and rest assured that we will use this only to provide you with the right support. Any information you give us will be treated completely confidentially.  To discuss this further please call 028 9041 2000 and ask to speak to a member of the People & Culture team.