Provide first-line and second-line support for enterprise applications, ensuring timely and effective resolution of customer issues.
Monitor and manage incoming tickets through the Service Desk queue, prioritising work.
Diagnose, troubleshoot, and resolve application, system, and access-related issues, escalating to internal teams where required using established escalation processes.
Accurately document incidents, requests, investigations, and resolutions
Be at least 18 years on or before 1 July in the year you start your course and must satisfy the general entry requirements.
Achieved GCSE Maths grade C or above, plus English grade C or above (or Essential Skills in English at Level 2), plus Level 3 qualifications that are in a relevant discipline.
Some cookies are necessary for us to manage how our website behaves while other optional, or non-necessary, cookies help us to analyse website usage. You can Accept All or Reject All optional cookies or control individual cookie types below.
You can read more in our Cookie Notice
Functional
These cookies enable core functionality such as security, network management, and accessibility. You may disable these by changing your browser settings, but this may affect how the website functions.
Third-Party Cookies
These cookies are set by a website other than the website you are visiting usually as a result of some embedded content such as a video, a social media share or a like button or a contact map
